Slow to judge, quick to suppose: truth and alternatives I’m keen to expose. Open by default. How can I help? https://bit.ly/32Fmz2l

Reflections on process and practice from the Service Transformation team at ENV. Formerly weeknotes (2021-23). ENV.ServiceTransformation@gov.bc.ca

Head of Service Design & User Research at BT

Principal UI/UX Strategist. Leading government-wide UX strategy, digital transformation and AI initiatives, service standards and design systems.

Service designer + anthropologist in BC Public Service | Dutchie in Canada/Turtle Island | people, power, politics | Views my own

Author of End State: http://smarturl.it/EndState How do we govern the future?

We are building options for the next economies.

Scaffolding shifts towards green and just futures.